FAQ

What is the Downtown South Bend (DTSB) Downtown Dollars Program?
DTSB Downtown Dollars is a gift certificate program for participating restaurants, attractions and shops.

What makes DTSB Downtown Dollars different from other gift cards?
DTSB Downtown Dollars are different than other gift cards because of their mission to support local shopping, dining, and services in the downtown area. By purchasing and using DTSB Downtown Dollars, you are directly supporting the local merchants who make our downtown a unique and vibrant place to be.

Where are the stores who accept DTSB Downtown Dollars located, and how do I identify  them?
You can find a list of participating businesses on the brochure you receive with your purchase or at www.dtsbdowntowndollars.com. Each participating business also has a Downtown South Bend Downtown Dollars logo on the door or window.  Currently, there are over 50 locations that accept DTSB Downtown Dollars.

What increments are used for the DTSB Downtown Dollars?
DTSB Downtown Dollars are sold in increments of $10.00, $25.00, and $50.00.  Bulk orders in custom denominations are also available. Please contact Leslie Pinson at 574-282-1110. All sales are final. There are no cancelations, exchanges, or refunds.

When do Downtown Dollars expire?
The DTSB Downtown Dollars expire 120 days from the date it was issued.

Can patrons cancel  an order?
No. All Sales are final. There are no refunds, exchanges, or cancellations. DTSB is also not responsible for Downtown Dollars that are lost, stolen, or damaged.

How can I purchase DTSB Downtown Dollars?
At www.dtsbdowntowndollars.com – Fill out the small form to order. The purchase will cost an additional $1.00 for processing per certificate. If you would like the certificate to be mailed, it will be an additional $1.00 per address for shipping and handling. Certificates can only be mailed in the continental United States. 
For Bulk orders, please contact Director of Business Engagement, Leslie Pinson at (574) 282-1110, or at lpinson@downtownsouthbend.com . Bulk orders are subject to discounted processing fees.

What if I want to purchase something that costs more than my DTSB Downtown Dollar is worth?
The method of payment for the remaining balance will be determined by the participating business.

Can I use my DTSB Downtown Dollar at more than one merchant?
Since the certificate can only be made out to one business, it cannot be used at more than one merchant.

What happens if I need to return something I purchased with my DTSB Downtown Dollars?
Return policies will follow the policies of the participating business.

I am a new or existing business in the downtown. How can I accept DTSB Downtown Dollars?
Please contact Director of Business Engagement, Leslie Pinson at (574) 282-1110 or lpinson@downtownsouthbend.com.

Should you have any other questions about your DTSB Downtown Dollars, please feel free to contact Director Of Business Engagement, Leslie Pinson at (574) 282-1110 or lpinson@downtownsouthbend.com.